Certified Smart Belay Service Center

All Edelrid Smart Belay servicing is carried out at the certified Edelrid Master Service Center. For commercial adventure parks, annual professional servicing is a contractual requirement — not a recommendation — to maintain warranty validity, comply with PPE regulations, and protect your liability position.

We manage the complete service cycle from collection through to certified return, so your fleet is ready for the next operating season.

Each Smart Belay unit submitted to our service center undergoes a structured technical process. Units are fully disassembled, ultrasonically cleaned, and subject to a complete mechanical diagnosis. Worn or degraded components are replaced using original manufacturer parts, and each unit is lubricated and reassembled before returning to operational standard.

Where a PPE certification is included in the service scope, we issue a full compliance certificate in accordance with current EN standards. This documentation provides your operations team with the inspection record required for commercial insurance and regulatory purposes.

Annual servicing also provides the only reliable opportunity to identify patterns of equipment misuse that routine operational checks cannot detect. Early identification protects your guests, preserves your warranty, and strengthens your insurance position.

Fill in the service form

Complete the service request form with your details, unit count, and any known issues. This gives us everything we need to plan your service efficiently.

We assess and confirm next steps

We review the information you provided and contact you with a confirmed service plan, including logistics arrangements and expected turnaround.

You send your units to the service center

You ship your Edelrid Smart Belay units to the service center using the agreed logistics arrangement. We recommend shipping immediately after your peak season to maximise availability for the new season.

Units checked on arrival

Upon arrival, each unit is checked for function, wear, and safety. This intake assessment forms the basis of the work scope we discuss with you in the next step.

We agree the scope of work with you

Before any work begins, we discuss the required scope — inspection, maintenance, repairs, or adjustments — and obtain your approval. No work is carried out without your confirmation.

Serviced units returned with full documentation

Once the agreed work is complete, your Smart Belays are returned to you together with documentation of all work performed — ready for operational records, insurance files, and seasonal commissioning.

PPE regulations and EN 15567

Under EN 15567 (European Ropes Course Standard) and current European PPE Regulations, all Personal Protective Equipment used on commercial adventure courses must be inspected annually by a competent person. The Smart Belay qualifies as PPE, and each unit requires an annual compliance check to remain in lawful commercial operation.

Our service integrates this PPE inspection into the full technical service process, producing a combined service report and compliance certificate for every unit in your fleet.

EN 17109 Category D — the sealed system

The Edelrid Smart Belay carries EN 17109 Category D classification — the highest individual safety system grade for ropes courses — enabled by its magnetic safety lock. This sealed design means the casing may only be opened by a certified Edelrid Master Service Center.

During mandatory third-party park inspections, your inspector should certify only the external components of each Smart Belay unit. Any attempt by unauthorised personnel to open the casing voids all safety certifications and manufacturer liability.